Not able to reach support. Just keeps looking my back to the discussion page. VERY FRUSTRATING that there is no phone number to call. Really sick of this deflection tactic.
Flags from all countries littering my website and unable to reach support.
Hey @blaineku , sorry to hear you’re having trouble accessing our support team. Shopify never wants a merchant to feel as if they can’t get in contact with us, and we always want to resolve any issues you may be facing.
Can you try this link to see if you can access the support tools. Scroll down to the bottom of the page and you should see the option to “Chat with us”. If you’re not able to access the page still, can you please try opening the link on a different browser or device?
Shopify support sucks bad. sorry to hear about your issues.
Hi Kitana - thanks for sending the link to chat. I do have to say this type of support can be very limiting. Waiting 5-10 in between responses is unacceptable.
When it “loops you back to discussions” , follows the support prompts through selecting the options that best describe your issue. Then when it spits out all the articles and suggested topics to read, scroll toward the bottom of the page. There should be a call, chat, email support box there that allows you to connect with someone.
Good advice. But the support on chat is horrid. Their only skill is to “understand your frustration”. They are all reading from the same document, with no answers.
I totally understand where you’re coming from as I’m someone that isn’t a huge fan of chat support in general (depending on the issue I’m facing). The Shopify advisors are doing their best to get you the answers you need, and there is a lot happening on their end. Trying to connect to different teams, maybe read previous chat logs, phone notes, finding the right information, etc.
Shopify does offer phone support, and if you go to the link I sent you, sign in, and then look at the support options, you will see a phone request option. This option does not appear all the time since it’s based on how many people are waiting in the queue, but when there is space it will be displayed on that page.
Another tip is when you are first connected to your support advisor through chat, give them every single detail of your issue at once. It might seem like too much, but the more information they have the easier it will be for them, and the faster they will be able to help you. If you are ever experiencing any errors, take screenshots and send them right away.
I hope you were able to speak to someone yesterday and your problem is resolved or in the right hands.
The situation is still not resolved. I have currency flags all over the top of my page. Sorry to be difficult but it’s very frustrating trying to reach you all. I hit 24/7 report and you keep making me log back in and then it goes around in circles. I was only ablt to get through because of the link you provided.