It’s been 4 days and I’m unable to renew my monthly plan. Tried to contact the chat support team but got the same answer that we are working on it. completely stuck.
Hi there, @Truthndare .
Welcome to the Shopify Community and thanks for sharing your experience here.
I understand you’re not able to renew your monthly plan and you’ve contacted our support for clarification.
Could you share a bit more information on why you’re not able to renew your monthly plan? Are you receiving any error messages? Has there been any indication of an error with the payment method used or have you tried using a different payment method to renew your monthly plan?
The more information we can gather, we can effectively troubleshoot together or point you in the direction of our live support team.
I look forward to hearing back.