unable to see collapsible row to add meta field

Store Design
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Topic summary

A user is unable to add metafields (size chart, wash care) to their product page using the collapsible row option in the Ella Classic theme’s customizer.

Current Issue:

  • Metafields have been created in Settings > Metafields
  • The collapsible row block option is not appearing in the theme editor’s ‘add block’ menu
  • When clicking ‘connect dynamic source’, only category metafield appears, not the custom metafields created

Suggested Workarounds:

  • Use a Text Block or Custom Liquid Block instead of collapsible rows
  • Access the ‘connect dynamic source’ (database icon) to link metafields directly
  • For Custom Liquid blocks, manually insert metafield code like {{ product.metafields.custom.size_chart }}
  • Verify metafields are properly configured under Products in Settings

Status: The issue persists after initial troubleshooting. The Ella Classic theme may have limited native support for displaying metafields via collapsible rows, requiring custom code solutions or theme updates.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I have created meta field : size chart, wash care, etc however when I got to product page in theme customise I am unable to see collapsible row option. Below is screen shot of what is see in the ‘add to block’.

Can some one please help me on how can I add meta filed in product display page?

RivaajEthnic_0-1730533187425.png
RivaajEthnic_0-1730533187425.png267×606 17.1 KB

RivaajEthnic_1-1730533233097.png
RivaajEthnic_1-1730533233097.png218×152 4.29 KB

Many Thanks!

2

Hi @RivaajEthnic

May I ask what theme you are using? There are some themes that do not support the above action

Also are you trying to edit a product template?

Please share additional information.

Look forward to your response.

Best,

Daisy

3

To add metafields like “Size Chart” and “Wash Care” to your product display page in the Dawn theme, you may need to use a workaround if you’re not seeing the Collapsible Row option in the theme customizer. Here’s a step-by-step guide:

1. Verify Metafields Setup- Go to Settings > Metafields in your Shopify admin.

  • Under Products, confirm that metafields like Size Chart and Wash Care are set up and properly configured.

2. Access Product Template in Theme Editor- Go to Online Store > Themes > Customize.

  • Open a Product Page to edit it.

3. Add Custom Text Block with Metafields- In the Product Information section, if you don’t see Collapsible Row, try using a Text Block or Custom Liquid Block instead.

  • After adding the block, look for the “Connect dynamic source” (database icon) next to the content field. This icon allows you to select and insert metafields directly.
  • Choose Size Chart, Wash Care, or any other metafield you wish to display.

4. Use Custom Liquid as a Workaround- If you need additional flexibility, add a Custom Liquid Block:

liquid

Copy code

{{ product.metafields.custom.size_chart }} {{ product.metafields.custom.wash_care }}

  • Replace custom with the namespace you used when creating the metafields, and ensure you match the exact metafield names.

5. Save and Preview- Save the changes and preview the product page to see if the metafields are now displaying as intended.

If you still experience issues, consider updating your theme or consulting Shopify support for help with missing customization options in the Dawn theme.

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4

Thanks for your reply. I am using ella classic theme. Created metafields as per above instructions however still unable to see collapsible row and product category metafield, it shows only category metafield after clicking on connect dynamic source. Please see screenshot below

RivaajEthnic_0-1730563377527.png
RivaajEthnic_0-1730563377527.png435×482 20 KB

5

Hi,

It is Ella classic theme. Yes trying to add meta fields in product template