Unable to see collections on website via mobile

Hi guys,

I have the Focal theme installed for my website and I’ve had it working fine since installed in November. However now it seems you cannot see the images of my collection list on the main page of my website via mobile and it’s making it difficult for my customers to see anything at all. I can’t seem to find a ‘help’ section with Maestroo (creators of the theme), so I’m hoping someone can help me resolve this here.

Thanks so much!

1 Like

@Maika

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

Hi KetanKumar,

Thank you for reaching out! My URL is www.maicreativestudio.com.au
As you can see it works fine on desktop view, but once viewing from your
mobile the collection images disappear :disappointed_face:

Looking forward to your help!

Hi @KetanKumar ,

Thank you for reaching out! My URL is click here

As you can see, from desktop view you’re able to see things normally, but once switched to viewing on your mobile the collection images disappear.

Looking forward to your help! :slightly_smiling_face: