Hey there! Did you ever find a solution?
Topic summary
Product tagging on Facebook works on desktop but fails on mobile, suggesting a possible sync issue between Shopify and Facebook.
- Archived and out-of-stock products still appear in the Facebook tagging list, contrary to expectations that inactive items would be excluded. This is causing time-consuming frustration.
- “Archived” in Shopify generally means the product is inactive/hidden, so seeing these in the tagging list raises questions about how Facebook syncs product availability/status.
Recent update: Another participant asked if a solution was found; the original poster reported no resolution.
Status: Unresolved and ongoing.
Open questions:
- Is the mobile tagging problem due to the Facebook app, Shopify integration, or sync delays?
- How to ensure archived/out-of-stock products no longer appear in the tagging list?