Main issue: Merchant can’t enable inventory tracking for products; the “Track quantity” option appears disabled under product variants (Narrative theme). This led to orders they can’t fulfill. Screenshots show the variant section where the control should appear.
Proposed fix: Steps provided to enable tracking per variant:
Follow-up questions from merchant:
Responses: A link to the Shopify Email app was suggested for notifications. No concrete, storewide “pause orders” method was provided in-thread.
Status: Inventory-tracking guidance provided and acknowledged as helpful. Back-in-stock notifications partially addressed via app suggestion; pausing orders across the catalog remains unresolved. Images are central to understanding the UI steps.
I’m unable to track inventory for any of my products as that option seems disabled (screenshot attached). This is causing customers to place orders that are difficult for me to fulfill and I’m looking for immediate help on the issue. I’m using Narrative theme, and the screenshot is what I see under the variant section on an individual product page.
If Shopify design isn’t the right community for this, I’d be grateful if someone can please point me to the right community.
Hi @pumbhirri_isha ,
May I suggest steps below to update it.
Go to each product
Expand any variant
click to edit any variant
Check input tracking inventory
Thank you @EBOOST , that definitely helps!! I currently need to pause taking orders, however making each product quantity to 0 just shows it as sold out. 1) It might just be a frustrating experience for the customers to find that nothing is available after clicking on each product, do you have any recommendations for a better solution that solves this for my entire inventory?
2) Is there an option to add a notify me button where customers can enter email?
