I have to unfulfilled an order but it is not getting unfulfilled.
Hi, @rzwahmed !
Since this is a public space, please do not upload any screenshots or videos containing customer information. The video has been removed from your post in the interest of both your account security and of customer confidentiality.
If you’re seeing Return in progress at the top of the order page, there are still likely actions to be taken to complete the process. In this case, I believe the return was created and fulfillment was cancelled, but the order hasn’t been refunded or restocked yet.
You can follow our guide to creating returns and refunds to refund the order and restock the product. Let me know if that settles things with this order.
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16 September return created
28 September cancelled fulfillment via manual
But still showing Return in progress
Also there is no any Restock button
Now please tell me, how can I cancel fulfillment and restock inventory**?**
Based on the information you’ve shared, the fulfillment is already cancelled. The steps remaining are as follows:
Refunding the order needs to happen first. After the order is refunded, then you should see the restock option. The guides linked in the two steps above will walk you through the process.