Unable To Update Delivered Status In Shopify Through Rest API

Retired Boards Appdev Fulfillment Api
1

Hi,

New order once we created in our in house order management system, when in-transit we used to call the following API methods :

  1. Get orders : /admin/api/2023-04/orders/{orderid}/fulfillment_orders.json
  1. Created fulfillment using the following URL : /admin/api/2023-04/fulfillments.json

request data :

{
“fulfillment”: {
“line_items_by_fulfillment_order”: [
{
“fulfillment_order_id”: ,
“fulfillment_order_line_items”:
}
],
“id”: ,
“location_id”:{location_id},
“tracking_info”: {
“number”: {tracking number},
“url”: {TrackingURL},
“company”: {company name}
},
“notify_customer”: true,
“message”: “”,
“origin_address”: “”
},
“order_id”: {OrderId},
“status”: “In-Transit”
}
3) Created fullfillment Event using the following URL : /admin/api/2023-04/orders/{OrderID}/fulfillments/{fulfillmentOrderID}/events.json

request data :

{
“fulfillment_events”: {
“Event”: {
FulfillmentId = {fulfillmentOrderID},
OrderId = {OrderID},
status = “In-Transit”
}
}

the above three steps created fulfillment and fulfillment status updated in-transit in shopify.

After that, when we try to update delivered status using the following URL unable to update.

  1. Created fullfillment Event using the following URL : /admin/api/2023-04/orders/{OrderID}/fulfillments/{fulfillmentOrderID}/events.json

request data :

{
“fulfillment_events”: {
“Event”: {
FulfillmentId = ,
OrderId = ,
status = “Delivered”
}
}

If I use status as Delivered in step-3, it will update delivered status in shopify. But unabler to update first in-transit status then delivered status. what I missed here. how to update Delivered status in shopify through rest API?

Thanks

2

Hey @Y3Tech

Are you getting a response from the API? I note in your example code the status value is ‘In-Transit’, this will throw an error, try ‘in_transit’ instead.

3

Hi @SBD , It was typo mistake. we used status value is “in_transit” only. if we updated one order status in_transit or delivered - successfully updated. the problem is, once create fulfillment and create fulfillment event for in_transit, after some time, when we try to update status from in_transit to delivered - got error ( “errors”: “Not Found”) and unable to change status from in_transit to delivered.

4

Can you please capture the request ID from the respond headers when you get the ‘Not Found’ error?

5

Hi @SBD

Request-ID is 70c0ff23-55e7-463b-8739-83ab1ebc5451

6

Thanks, DMing you.

7

Hi @SBD_

I reply to you with some queries in DM.

Thanks

8

Hi @SBD

Thank you for your help. As per your advice, I followed these steps

  1. Looked at fulfillment_orders to get fulfillment_order ID (GET /admin/api/2023-04/orders/{order_id}/fulfillment_orders.json)

  2. Created fulfillment using ID from step 1 (POST /admin/api/2023-04/fulfillments.json)

  3. Got fulfillment ID (GET /admin/api/2023-04/orders/{order_id}/fulfillments.json)

  4. Created in_transit event (POST /admin/api/2023-04/orders/{order_id}/fulfillments/{fulfillment_id}/events.json)

  5. Created delivered event (POST /admin/api/2023-04/orders/{order_id}/fulfillments/{fulfillment_id}/events.json)

Now My problem Solved. Thanks.

9

How did you mange this? As soon as we send in the initial fulfilment Shopify closes the fulfilment and rebuffs any further event or fulfilment messages with a “fulfilment closed” message and doesn’t alter the state nor update the customer