Unable to use UPI and netbanking in the third party payment gateway

Payments + Shipping & Fulfilment
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Topic summary

A new Shopify merchant in India is experiencing issues with their third-party payment gateway integration. While their payment provider supports multiple payment methods (UPI, net banking, and bank transfers), only card payment options are displaying in their Shopify store.

Current Status:

  • The payment gateway is confirmed to be fully functional with all payment methods on the provider’s end
  • Only credit/card options are visible to customers on the Shopify storefront
  • UPI and net banking options are not appearing despite being available through the gateway

Recommended Action:
The merchant has been advised to contact their payment gateway provider directly, as these display settings are typically controlled on the payment provider’s side rather than within Shopify’s configuration. The issue remains unresolved and requires follow-up with the third-party vendor.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

Hello.
We recently started our e-commerce journey with Shopify, in India. We have two questions related to payments and billing.
Firstly, while adding payment options (our payment gateway is through a third-party vendor) only card payment options are reflected. Other options of UPI, Bank Transfers, etc. are not being shown. Although our payment gateway partner offers all options and have been functional, we are unable to use it on Shopify. Is there a way we can fix this?

Thank you for your time.
Regards,
Team ShopEthnico.

2

Hi @shopethnico !

Those options are under the third party payment gateway that you are using. If they are not showing, kindly reach out to your payment gateway provider so, they can further check this one on their end.