Error message on iphone says “data didn’t load. Please try a smaller timeframe.” The timeframe is set to one day so that’s not an accurate error.> > I have cleared history, updated my ios software, and updated the shopify app to 9.79.> > Please help fix this! It’s data needed for my store.
Hi, @stitchrock .
Thank you for reaching out and posting in the Shopify Community!
To gather a bit of context, does this error message appear when you adjust the date range? Or, does it only populate when you set the date range for 1 day?
You mentioned that you’ve tried updating your iOS device, updated the Shopify app and cleared your cookies and cache. I’d like to provide a few more troubleshooting steps to go through to ensure this is not a local issue. I’ll include them below.
Troubleshooting Steps:
- Try a different web browser, as well as an incognito window or a private window to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device: another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
If the issue persists after using a different device, incognito window or another internet connection, I recommend contacting our support via the Shopify Help Center. Our team may need to take a closer look within your Analytics > Reports section to see if we can replicate the issue. To create a support request, navigate to the help center, log in to your store and follow the prompts to view our available support options.
I’d also like to share our Shopify Blog resource if you’d like to learn helpful tips to increase your store traffic using ad campaigns, improving SEO and engaging on social media.
I hope this helps!