Unable to view 'Shop Management' in TikTok app

Topic summary

Main issue: ‘Shop Management’ within the TikTok sales channel throws an error when accessed. A screenshot was provided to illustrate the error state.

Environment/observations: The store has the TikTok sales channel installed. The problem occurs in the Arc (Chrome-based) browser, specifically the user’s Work profile, while the same page loads correctly in Safari; it briefly worked in another Arc profile before failing again.

Suspected cause and impact: The user suspects a cookies-related or profile-specific browser issue. They need access in the Work profile for their workflow.

Recency and status: The issue has persisted for about a week. No confirmed fixes or troubleshooting outcomes were reported, and the user is requesting help; the discussion remains open and unresolved.

Summarized with AI on December 29. AI used: gpt-5.

Per title, our store has the TikTok sales channel installed. However, on my end, whenever I try to view ‘Shop Management’, it gives me an error (please see screenshot). I’m assuming this has something to do with cookies. I use Arc, a Chrome-based browser, as my main browser, but the page loads just fine on Safari. At one point, one of the profiles on Arc loaded the page fine, but didn’t in my Work profile, which was the profiled I need it to load.

I’d really appreciate if anyone could help me resolve this issue. This has been going on for a week and it’s driving me crazy.