Unanble to log into store after downgrading to basic plan.

[jjmcleish]

Out store was initally setup by someone, who is no longer with the company.
eg : original.user@mail.com as the administrator , with a 5 user plan

i had a login that had admin access : new.user@mail.com , but ownership was never transferred to me.

i downgraded to basic plan, as only i needed to login.

but it looks as if my login has now been deleted, and i dont know the original users password, and the recovery code with go to his email… which he will nolonger respond to

I try and get support via the chat, but it doesnt recognise my login details… so it keeps asking me to specify a store, which it dosnt recognise with my login details.

How can i resolve this ? thanks

[SealSubs-Roan]

Hi @jjmcleish !

If you are not able to access your account and needs to contact Shopify support for further assistance, you can try this prompt to Shopify AI help support. >Contact support >can’t access store >account support > then, scroll all the way down and click >chat with us. Below are the screenshots for your reference: