Nope, I reached out to chat support but they dont have the knowledge with this kind of issues.. Lets home shopify technical support will read our post
Topic summary
Main issue: Running “npm run dev” with Shopify CLI returns “Unauthorized Failed To get tunnel,” blocking local app development.
Scope: Multiple developers report the same error after a short hiatus. A screenshot of the error was shared. Chat support offered no immediate guidance.
Troubleshooting attempted:
- Reset IP address.
- Run “npm run dev – --reset.”
Neither resolved the issue.
Likely cause: Cloudflare Tunnel degraded performance per the Cloudflare status page. Shopify CLI relies on a tunnel (reverse proxy) to expose the local dev server to the internet for app callbacks.
Latest updates:
- One participant confirms it was a Cloudflare issue.
- Mixed outcomes: it now works for some, still failing for others.
Outcome/status: No definitive fix from the thread. The problem appears service-related and intermittent, not a code/config error.
Action items/next steps:
- Monitor Cloudflare status and retry when service stabilizes.
- Await official guidance from Shopify technical support for persistent failures.
Open questions: What steps should affected users take if the tunnel remains unauthorized after Cloudflare recovery?
2 Likes