I am new to Shopify and pay for the basic plan, and I am the only person with access to my account. My bill this month included an 89$ per month POS pro purchase and I need a refund. I have tried searching for a number to call, but Shopify doesn’t have this kind of support. That’s nuts to me. I tried using their AI help assistant, and it surprisingly helped very little but did connect me to a ‘real person’ on the other end of the chat. This ‘real person’ used very similar syntax to the AI help assistant, and said they would escalate my matter to a completely different team that deals with refunds of this sort of thing. I have not heard anything back via email from that team like the ‘real person’ said I would and a few days has gone by. Crazy to me that a company this big can just take my money and there is virtually nothing I can do to get it back even if a mistake was made by the company. I NEVER CONSENTED OR AUTHORIZED TO BE SIGNED UP FOR POS PRO.
Topic summary
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Issue: Unexpected $89/month charge for Shopify POS Pro (Point of Sale Pro) on a Basic plan; the user states they never consented and are the only person with account access.
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Support experience: Could not find a phone number. Used Shopify’s AI assistant, then was connected to a “real person” whose responses felt AI-like; they promised escalation to a refunds team but no follow-up email was received after several days.
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Concerns raised: Lack of accessible phone support and transparency in resolving billing disputes. Frustration over being charged without authorization and difficulty obtaining a refund.
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Latest update/status: A brief follow-up alleges the reply they received was “literally AI,” reflecting ongoing dissatisfaction. No refund or formal resolution reported; the case remains open pending a response from Shopify’s refunds team.
your response is literally AI. Fml