Undelivered

Topic summary

A customer placed an order on April 14 that has not been delivered. They have attempted to contact the merchant (karagirid.shop) via email without receiving a response.

Actions taken:

  • Filed a dispute with their credit card company for a refund
  • Provided tracking number (JZDD000000408749PT) showing shipment via Yanwen Logistics

Current status:

  • Package remains undelivered
  • Awaiting credit card dispute decision
  • Customer is requesting a refund to their card and seeking additional solutions beyond what they’ve already attempted

The issue remains unresolved with no merchant response or delivery confirmation.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

The attached order was placed April 14, and hasn’t been delivered. I’ve tried contacting the email address listed for the order karagirid1144 at info@karagirid.shop, but haven’t got a response. I filed a Dispute with my Credit Card company to get the amount REFUNDED, and still waiting on a Decision.

Since the package hadn’t been delivered, what is the next solution, besides what I have already tried?

I am also including the most recent tracking information:

https://parcelsapp.com/en/tracking/JZDD000000408749PT

1 Like

KARAGIRID1144 is the Order#

Tracking # JZDD000000408749PT
I think the Delivery Company was Yanwen Logistics.

Order placed April 14.

Please REFUND MONEY TO CREDIT CARD ENDING IN 4012, DUE TO NON-FULFILLMENT
OF ORDER DELIVERY!

Any questions, Please feel free to call me at 718-619-3804.

Ben Meredith Jr.

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