Under 18 but have already used my info to pay

Shopify Discussion
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Topic summary

A minor has set up a Shopify store using their parent’s SSN but their own payment card, creating a compliance issue with Shopify’s age requirements.

Key Requirements for Under-18 Users:

  • All account information must belong to a guardian (not just SSN)
  • This includes: account ownership, payment methods, tax information, and Shopify Payments details
  • The minor cannot be the account owner or have their own bank account connected

Recommended Solution:

  • Transfer full account ownership to the guardian
  • Update all payment and banking information to the guardian’s details
  • The minor can then be added as a staff member to operate the store
  • Contact Shopify’s Authenticated Support Team via Help Center to update Shopify Payments account details to guardian’s information

Important Notes:

  • Simply changing the payment method is insufficient; complete account transfer is required
  • Standard payment holds (typically a few days) may still occur when verification is requested, even with proper documentation
  • All financial accounts must match the guardian’s information to maintain compliance
Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
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Hi there, @lzsted ! Thanks for following up with us! You’re correct - you will want to transfer ownership when you can to your guardians, and then they can add you as a staff member to the store. As for your bank account, it would be best that all accounts connected to this Shopify Account be ones connected to the account owner, so your guardians. I

f you have already set up your Shopify Payments account for your business, then we’ll want you to get in touch with our Authenticated Team via our Help Center so they can assist you with getting the data and information on your Shopify Payments account updated to your guardian’s information as well. I definitely recommend doing this when you can! Once you use that link, let our AI Assistant know that you would like to update the data on your Shopify Payments Account to your guardian’s information as you’re under 18, and they’ll be able to assist you from there!