Understanding Shopify Payment Hold: How to Avoid it?

Shopify Discussion
1

How do I know if I got a Shopify Payment hold?

And how do i not get the “payment pending” when the checkout is made with PayPal Express Checkout?

2

Hey, @Alec24 !

Usually, when your Shopify Payments are on hold you will see a banner displayed within your admin letting you know this. It may look like my screenshot below:

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Additionally, you might receive an email letting you know the reason for the hold. Do you need assistance with Shopify Payments or have a hold on your account? Let me know!

In regard to PayPal’s pending payments, to avoid “payment pending” when using PayPal Express Checkout, you will need to ensure that your PayPal account is set up correctly and that you have completed all necessary verification steps.

PayPal has implemented various security measures to safeguard both buyers and sellers, including withholding funds from accounts that lack a verified email address. Occasionally, when an order is processed through Shopify before the PayPal account is verified, the order may become “stuck” in a pending state in Shopify, even if you have received payment. More information can be found about PayPal here in our help center.

In order to resolve this, please follow the steps below.

Confirm the PayPal account connected under Settings > Payments > PayPal > Manage is correct:

If the account information does not match:

  • Take note of the email address used for the incorrect account, then update the account information to the account you want to use.

  • Reach out to PayPal’s Support here for help getting your payout

If the account info is correct:

  • Confirm you have verified the email address associated with your PayPal account. If not, you can follow the steps on PayPal’s Support page here then wait 48hrs for the payment to be deposited.

  • Once you have received the payment, you can mark it as ‘paid’ on the orders page. (Click the Collect Payment button then choose Mark as Paid)

Let me know how it goes! Are you just starting out? If so, I’d recommend having a look at Shopify Learn here at this link as it’s full of easy to follow courses to grow your skills!

3

Hi @Alec24

PayPal said that an email will be sent to you. However, sometimes I didn’t receive any emails but my payment was held for 2 months. I emailed them and they explained that I needed to provide order tracking info to PayPal so that they would verify my transaction.
I have used a Free tool to do that for me. Very helpful and also completely helps me avoid money being held.

4

Hey, @Maiiiii !

Thanks for joining the thread!

I am curious to learn what this free tool might be?

Thanks!