Hi,
I was charged a year subscription payment of 348.00 SGD which I wasn’t aware of, I’m already cancelling my subscription after the trial because SHOPIFY is not applicable in SINGAPORE unless you are a citizen. So please I need a refund on this subscription as this account has been inactive for a month already after the trial version.
Hi @jac23 !
Since this is a billing issue, you will need to directly reach out to Shopify support team so, they can further check your account and help you with additional steps if there’s any. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.
Hi, @jac23 !
Thanks for your post. You can use Shopify in Singapore. If you’re running into specific issues, let me know and I’d be happy to investigate further!
If you would like to continue with closing your account, you can follow the steps outlined in this help document. Shopify does not offer refunds (as outlined in our Terms of Service), but if you were charged before the end of your trial we can look into this further. Please get in touch with our live support team through the Help Center by using the chat assistant.
Please let me know if you have any other questions!
My account has been deactivated with the help of the support team and hoping within a few days the intended refund be transferred. Thank you.
Hi,
I am still waiting to receive updates on my refund, the 1 to 3 business days have already passed, and I need help with this refund, the amount of money that was deduct is not a joke. Thank you.