Unjust Store Termination and Lack of Response from Shopify Support

Shopify Discussion
1

I am writing to express my deep frustration and disappointment with the recent termination of my Shopify store. My store was only created a few days ago, and I haven’t touched anything yet except the store design. Without a clear reason, my store was terminated, and despite providing the requested proofs to the risk operations team, I have received no response.

For nearly two weeks, I have been trying to resolve this issue. I mentioned at least three times that I have a deadline for this store, but it seems like my concerns are being ignored.

I have also chatted with the support team on four separate occasions, only to be told repeatedly that the issue is under review. I find it hard to believe that a newly created store requires a two-week review period.

Moreover, the general support team has not been helpful. They informed me that they cannot reach out to the risk operations team directly and instructed me to send an email myself, which I have already done multiple times without any response. When I explained this to them, it felt like they were ignoring my situation.

I am extremely disappointed with the worsening service from Shopify. The lack of communication and support in resolving this urgent matter is unacceptable. I urge Shopify to address this issue promptly and provide a clear explanation for the termination of my store.

2

I am trying to get them to listen to me for charging my cash out card for $39.99 although their statement says that all I have to do is just stay dormant and nothing else will be charged to my account if I didn’t like the store or couldn’t do anything with it but yet they continually every week try to charge my card for $39 and I’m about sick of it and I want my money back as well because I couldn’t do anything with the instructions that were given to me. It was harder than I thought and I got lost and I gave up so I didn’t do anything like it says to do and it won’t charge you but it did and they keep trying to

3

I am having the same exact issue - I set my store up and suddenly it was down, and I got an email asking for proof of my business and social media links, which I immediately sent them back. It has now been 4 weeks. The last two times I’ve spoken with them via chat they just tell me it’s under review and I’ll be receiving an email soon.