Hey so I ordered some shoes from here about 4 weeks ago and they had never shown up plus the person who sold me them I think deleted their shopify account and got rid of their email so if you guys know any can you help me.
Hi @Miles220 !
It’s possible you were the target of a scam. Here’s what you should do right away, if you haven’t already.
**Steps to Take:**1. Check Your Confirmation Email
- Look for your order confirmation email from the seller. It may include a tracking number, order ID, and other contact info.
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Contact Your Payment Provider
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Credit Card / Debit Card: Call your bank or credit card company and dispute the charge. Mention it’s been 4 weeks, no delivery, and the seller has disappeared.
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PayPal: If you paid through PayPal, open a dispute in the Resolution Center as “Item Not Received.”
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Report the Store to Shopify
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Go to Shopify’s help page here: Report an issue - Shopify
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Provide as many details as possible: order number, store name/URL, payment proof, and description of the issue.
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File a Complaint (Optional)
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If the amount is significant, you can file a complaint with your country’s consumer protection agency (e.g., FTC in the U.S.)
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Local cybercrime or fraud unit.
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