A merchant needs to occasionally ship large orders via LTL (Less Than Truckload) freight instead of their standard carriers like UPS.
Key Questions:
Current Issue:
The merchant knows how to void labels, but doing so causes orders to show as unpaid and unfulfilled, which creates a workflow problem when switching to alternative shipping methods.
Status: The discussion remains open with no solutions provided yet.
At times we will need to ship large orders LTL.
Is there a way to accept a payment but still ship LTL instead of our usual carriers?
If say a UPS label is not used how do you void a label but still accept payment from the customer?
I know how to void a label but that makes the order revert back to being unpaid and unfulfilled.
Also,
If you purchase a label and don’t ever use it are you still charged those shipping costs?