Upgraded account and then transferred the site to the account.

Payments + Shipping & Fulfilment

Topic summary

A developer accidentally created a billing issue after upgrading a client’s Shopify account and then transferring a development site into it.

The Problem:

  • The client account now contains two sites
  • The upgrade payment was applied to the wrong site (the original empty one)
  • The developed site with significant theme work remains unpaid and locked until upgraded

Key Question:

  • Is there a way to transfer the upgrade status from one site to the other within the same account?

The developer is seeking a solution to apply the premium theme payment to the correct developed site without losing the work already completed. The issue remains unresolved with no responses yet.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
1

Started work on a development site.

Logged into the ‘client’ site to pay for upgrade. Then transferred the developed site into the client account only to find I messed up as the client account now has 2 sites. One that is upgraded with no development and the other unpaid locked (until upgrade happens) developed site.

Is there any way I can transfer the upgrade status to the other ‘developed’ site? I did a lot of work on a theme in that account and want to pay for the premium theme.