The problem is still there in Chrome, not Safari nor incognito. Get your act together, Chome devs and adapt your browser.
Topic summary
Main issue: The “Upload File” button in Shopify’s admin is unresponsive in Google Chrome (affecting Files, About Us, product digital attachments, and Settings). Safari works; some report Incognito also works.
Platform update: A Shopify staff member confirmed a live issue with the Files section earlier the same day, said it was resolved, and advised clearing cookies/cache and ensuring Chrome is up to date. They successfully tested uploads on Chrome afterward.
Current reports: Several users still experience the problem on Chrome despite being up to date. Temporary workarounds include restarting or force-quitting Chrome; some must repeatedly restart for the button to respond. One user could not attach files in Shopify support chat via Chrome.
User-found fix: A move from Intel Mac to Apple M1 led to a Chrome incompatibility; a subsequent Chrome update (after an initial update) plus a force quit resolved it for that user.
Status: Partially resolved. Workarounds: clear cookies/cache, update Chrome (and re-check after a second update), force quit/restart Chrome, try Incognito or Safari. Issue remains open for some users.
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