Uploaded logo won't show up on password page

Store Design
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Topic summary

A store owner is experiencing an issue where their uploaded logo fails to display on the password-protected page of their Shopify store (forgive-our-sins-co.myshopify.com). The logo should appear above the email sign-up section but remains invisible.

Current Status:

  • The user shared their store URL and a screenshot showing the missing logo
  • Another community member (Fabiola) offered assistance via direct message
  • The original poster followed up through both DM and email
  • The user expressed gratitude, suggesting they received helpful guidance

Resolution: The issue appears to be in progress with support being provided privately through direct communication channels.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
3

Thanks for that info! I just emailed you.