I want to only allow customers to purchase perishable goods with UPS Next Day Air or 2nd Day Air. I created a shipping profile with only those two services. However, customers within a two day delivery range are only seeing an option for Next Day Air. I suspect Shopify is intending to have the customer use UPS Ground, however I have UPS ground disabled.
How can I ensure that UPS Next Day Air and UPS 2nd Day Air are always shown to the customers?
I’ve further tested this and removed the Next Day Air option leaving only 2nd Day Air as an option. I get this message if a customer is within a 2 day estimate via UPS Ground. If they are beyond a 2 day estimate, 2nd Day Air appears as an option.
I don’t believe Shopify uses such intricate logic to offer UPS 2 Day Air based on the two-day estimate. You may reach out to Shopify Support for assistance.
Unfortunately, no. I think the only solutions would be to install a shipping app, or have your own negotiated rates with UPS/FedEx and either just set a flat standard rate(s) for your shipping or upgrade your Shopify plan so you can integrate your negotiated rates. Neither of which is a great solution especially if you don’t have a lot of income yet through your site.
In same boat here. Took a while to figure out why it wasn’t showing the 2 day air option for some destinations. Really disappointed with Shopify not offering this. Thought it was optimized for shipping and e-commerce.
