Urgent: Account Disabled After Updating Payout Account

Technical Q&A

Topic summary

A Shopify store owner reports their account was disabled immediately after updating their payout details from a personal to a business account.

Key Issues:

  • Account disabled without prior warning
  • Store actively receiving orders with funds remaining in the account
  • Owner claims full compliance with Shopify policies and can provide order invoices

Current Status:

  • Support has been contacted but only provides generic “escalated” responses
  • No clear explanation given for why changing payout accounts triggered the suspension
  • Business operations are being impacted

Resolution: The issue remains unresolved. The account owner is seeking urgent account restoration and a concrete explanation for the suspension, but has not received substantive answers from Shopify support beyond acknowledgment of escalation.

Summarized with AI on November 8. AI used: claude-sonnet-4-5-20250929.
1

Hi Shopify Support Team,

I hope this message finds you well. I am writing to express my concern regarding the recent disabling of our Shopify account. We have recently updated our payout account from a personal account to our newly established business account. Following this change, our Shopify account was disabled without prior notice.

We are actively running our store and consistently receiving orders. There are also funds left in the account, and we are fully committed to complying with all Shopify policies. To support our case, we can provide invoices for the orders we have fulfilled and any other necessary documents you may require.

We assure you that we are not engaging in any activities that violate Shopify’s policies. We kindly request that you review our account and restore it at your earliest convenience. This situation is impacting our business operations, and we hope for a swift resolution.

Please let us know if there is any further information or documentation needed from our end.

Thank you for your understanding and prompt attention to this matter.

Best regards,

Abhi Sheta
The Milano London

www.themilanolondon.co.uk
support@themilanolondon.co.uk

2

Hi,

Please connect with support https://help.shopify.com/en/

3

I tried but you know they only say that we have escalated the issue, they never give the solid answer of why our account got disabled if we change the Payouts accounts.