Urgent Action Required: Potential Permanent Deactivation of Your Shopify Store

Shopify Discussion

Topic summary

A merchant received a suspicious email claiming their Shopify store faces permanent deactivation due to inactivity since December 2023. The email requests an appeal and includes concerning signs like a Gmail reply address.

Key Red Flags:

  • Reply address is Gmail, not an official Shopify domain
  • Threatens deactivation for dormant stores
  • Requests detailed appeal information

Community Confirmation:

  • Shopify Community Manager confirmed this is a scam/spam email
  • Multiple merchants reported receiving identical messages today
  • Likely targeting new store owners from a compromised email database

Recommended Action:
Merchants should verify any suspicious Shopify-related emails directly through official support at help.shopify.com rather than responding to the sender. Do not provide any information to these spammers.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Dear sir, madam,

Today I have received the following email, while I am questioning whether it is from shopify or from any third party. When I opt to reply this message, I get a gmail adress of the receiver.

Before answering that I would like to check whether it is from shopify or from any spammer. I am still working on my webshop which is abour to lounch within next 2-3 weeks.

Thanks in advance,

DJ

Dear Merchant,

We hope this message finds you well. We regret to inform you that your Shopify store is at risk of permanent deactivation.

Upon review, it has come to our attention that your store has been listed as dormant due to inactivity and a lack of customer engagement. This poses a significant risk to our platform’s credibility and reliability, especially amidst the growing number of Shopify stores.

In order to maintain the integrity of our platform and ensure a positive experience for all users, we have implemented measures to deactivate stores that have shown no sales or traffic activity since December 2023.

However, we understand that circumstances vary, and we value your commitment to your business. If you believe that your store should not be deactivated, we encourage you to file an appeal with our support team. Please provide detailed reasons for the inactivity on your store, and our team will review your case promptly.

Your satisfaction and success are of utmost importance to us, and we are here to assist you in any way we can.

Best Regards,
Shopify Support Team

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2

Hi @DSA1 . You can check the email address from where the email in sent.

You can also verify it by talking to shopify support.

Today, someone else also wrote similar kind of issue that you’re facing.

2 Likes
3

Hi @DSA1

This is spammer.

If you are ever unsure about a email related to their store and would like confirmation, did Shopify send this, or was it a spammer/scammer do not hesitate to contact our support team via help.shopify.com who can verify an emails’ legitimacy.

Thanks!

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4

Thanks a lot!

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5

Thanks a lot for your confirmation!

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6

Hi @DSA1 I received such an email as well today! I came here to confirm the credibility of that email as well.
The @TyW community manager’s response seems satisfactory that they are spammers.

I guess the spammers got their hands on new store email database where they are sending such emails to new account owners.

Regards

1 Like
7

I’m deactivating my solution store immediately. Thank you.