[URGENT] Facebook & Instagram sales channel, ad setup error (#1634031)

Shopify Discussion
1

I AM NOT ADVERTISING ANY APPLICATION, I AM TRYING TO ADVERTISE MY WEBSITE AND PRODUCT CATALOGUES FROM SHOPIFY.

I can’t run ads connected with shopify and facebook adsmanager becasue the “Facebook & Instagram” application in shopify makes a AD Proposal that in the end of setting up the campaign gives an error which is as following:

In English

Use app IDs for conversion/tracking specifications.: Please use the app ID and not another type of SEO like URL. (#1634031)

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the error is in french, but the translation is above.

there is no way to fix it, so i am asking Shopify developers and “Facebook & Instagram” shopify application to fix this error as soon as possible.

2

Hello, did you find a fix for this?

3

Would love to figure this out myself.

4

Hi folks,

Thank you for reaching out to the Community!

If you haven’t already done so, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account details here through the Community. They will be able to investigate further and ensure the appropriate steps have been taken to get the Facebook & Instagram sales channel set up. This will also allow them to view any errors that arise and advise on how to resolve.

Please let me know if you have any other questions.