Urgent issue with mobile website! Need immediate assistance!

Technical Q&A

Topic summary

Mobile storefront appears unresponsive on phones (cannot scroll or interact), while desktop functions normally. The issue is urgent due to heavy mobile traffic from ads.

Action taken:

  • Store URL requested and provided: www.dullioh.com.
  • A responder checked and reported the site works fine on mobile view, unable to reproduce the problem.

Current status:

  • No confirmed root cause or fix.
  • Conflicting observations between the reporter and responder.
  • No additional diagnostics, device/browser details, or media provided.

Outcome: Unresolved and likely still open; further information may be needed to pinpoint conditions under which the issue occurs.

Summarized with AI on January 31. AI used: gpt-5.
1

Hello, dear Shopify support team!

I was wondering if you could kindly help me with a minor issue I’m experiencing on my website.

While everything seems to be working perfectly on my desktop,

I’ve noticed that it’s locked on my mobile phone and I’m unable to scroll or perform any actions.

As most of my customers come from mobile ads on Facebook and TikTok, I’m concerned that this might become a significant issue if not resolved promptly.

Any assistance you could provide would be greatly appreciated, and I’m looking forward to hearing from you soon. Thank you for your time!

2

@Subo ,

Hi,

Can you share the store URL?

3

www.dullioh.com

4

@Subo ,

I have checked the store is working fine on mobile view.