Main issue: Company’s Shopify store is tied to a discontinued email, preventing receipt of the login code and account access.
Recent attempts: Tried contacting support via chatbots but was stuck in a loop and couldn’t reach a human representative.
Requested action: Update the account’s login email to a new ID and have Shopify support reach out directly.
Status: Unresolved; user emphasizes urgency and inability to progress due to chatbot flow.
Dear shopify,
I had been trying thru chatbots and there is no way to reach a human, it just coming to a loop and my problem cannot be solved.
My company had a website on discontinued email, thus we cannot receive login code sent to that email.
I need shopify to update the login email to a new id.
Please, reach out to me.