(URGENT) Page freeze after clicking Add to Cart

Shopify Discussion
1

Hi! After reading through the discussions I was not able to find an answer for my problem.

Currently I am having some kind of bug with the Add to Cart button on my product pages that is causing the page to freeze after the customer clicks the Add to Cart button. It is not possible to scroll up or down unless the customer clicks the page somewhere, then it unlocks. I have seen several sales getting lost due to this issue, which is very frustrating.

Would anyone be able to advise me on where to look for the issue? I am not a skilled .js coder but I am able to read through the code if someone could direct me on where to look.

Thank you!

Tiago

2

Hi!

I just have the same issue, have you find the way to resolve it ?

Thank you,

3

Hi - did you end up finding a fix for this issue? The same thing is happening on my site and impacting sales :sad_but_relieved_face:

4

If you recently installed or uninstalled an app investigate your theme for left over code.

Especially things like newletters or other apps that create fullview modals that remove scrollbars from the page.

5

Thanks so much for replying - I’ll look into that… could a developer working on unpublished changes to my theme impact in this way? These are only recent changes I can think of…

6

If those changes are exclusively in the files of an unpublished theme there should be no effect on the live theme under normal circumstances.

An unnormal situation is when a themes uses files from the files-admin for some reason instead of being part of the theme.

7

Thanks so much

8

Hi @PaulNewton !

I am having the same issue, and I do suspect it is due to an app that I recently uninstalled. The problem is, I’ve tried quite a few apps in the last week and I am not sure which one may have caused the issue. I am absolutely clueless when it comes to code, but I can follow instructions if given in a step-by-step format.

Another issue (I’m not sure if they are related or not) is that I have an item stuck in my shopping cart. When I go into the cart page via the editor and manually remove the item, it says my cart is empty, but when I view the live site or refresh the page in the editor, the item is back.

I also get this error when I try to navigate to my checkout page using the editor:

Failed to load the page

This page is not compatible with the editor due to one of the following issues:

  • Page is redirecting to an unsupported URL
  • Page failed to load due to an error

I’ve reached out to my theme’s support team but have not heard back and I’m getting desperate for a solution to this issue. Is there any chance I could perhaps hire you to take a look at my site and help me figure out the issue?

9

Hi, I am having the same issue. I thought sales were slow but then started getting emails from customers letting me know that not only the page, but the browser was freezing. Help

10

Hi Staysharplenses, I’m Having the same issue with my site. Were you able to resolve this? If so how do you do it? Thank You in advance for any help you can provide me.