We just checked today morning majprity of our products Inventory got resetted to Zero Automatically.
I have checked the Inventory Adjustment History also - there is no evidence of manually changing.
We dont have any inventory apps also.
No body from our team also has done this.
We have now updated all our zero product to a static qty of 5 - but the issue is that we dont our already sold out product to be shown on website - we dont have the tracking of sold out things
Can you please help us on the below :
Identifying and finding why this happened, who has done it , is there any app responsible for this ?
Can we revert this to our original inventory before this error ?
Thank you for sharing those details. I definitely understand how important it is to track down what happened to your inventory numbers.
For troubleshooting help with this please reach out to our authenticated support so we can review if any apps or other accounts were active or signed in during the time that the inventory values were updated.
To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.
When reaching out please have a list of affected products and the window of time that you believe the inventory was changed.