Urgent réactivation de ma boutique

Français Discussions Commentaires sur ma boutique

Topic summary

Un entrepreneur de 18 ans demande la réactivation urgente de sa boutique Shopify Neo E-Bike, désactivée de manière inattendue.

Contexte :

  • Son premier compte Shopify avait été désactivé suite à un litige isolé avec un client âgé, bien que le problème ait été résolu et le remboursement effectué.
  • Il a relancé le projet avec une nouvelle structure légale, comptes bancaires professionnels, et partenariats actifs.

Cause probable :

  • La désactivation semble liée à l’utilisation de la même carte bancaire personnelle que sur l’ancien compte, possiblement mise sur liste noire.

Demande :

  • Réactivation dans les 24 heures en raison de campagnes marketing imminentes et d’engagements avec fournisseurs et affiliés.
  • Propose de remplacer la carte de paiement et de fournir tous documents nécessaires.

Statut : Demande en attente de réponse, situation urgente avec risque de perte d’opportunités commerciales.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I’m contacting you urgently regarding the sudden deactivation of my Shopify account associated with the Neo E-Bike store.

Several months ago, I launched an early version of this same store as a market test. With a lot of time, energy, and passion, we built our product catalog, launched our first ad campaign, and made our first sales. The customer feedback was excellent, and everything was running smoothly.

Unfortunately, we encountered an isolated logistics issue that led to a dispute with an elderly customer who did not fully understand how disputes work. He didn’t request a refund or contact us directly — he simply triggered a dispute, most likely by mistake. The dispute was completely resolved, the customer was fully refunded, and everything was handled properly on our side.

Still, our first Shopify account was permanently disabled, possibly out of caution.

We didn’t give up.

We took full responsibility, corrected every mistake we had made, and started over from scratch with a cleaner, more professional setup:

  • A legally registered new business,

  • Business bank accounts,

  • Refined branding,

  • And active partnerships with suppliers, marketing agencies, and affiliate media websites.

However, this new account has now also been deactivated — and we believe it is due to reusing the same personal credit card that was previously linked to the former account. I had no idea this could automatically trigger a restriction. That card may have been blacklisted, and it likely caused this issue unintentionally.

I’m only 18 years old. I’m learning fast, working hard, and trying to do things properly. This is a serious project that I’ve built step by step, fully in compliance with the law and your platform’s rules.

I’m sincerely asking you:

Please give this project a chance to continue.

This store is tied to real commitments: upcoming marketing campaigns, supplier timelines, and affiliates who are already promoting our products. If I lose this store, weeks of work and major opportunities will be lost.

I’m fully willing to:

  • Replace the payment card,

  • Provide any documents you require,

  • And cooperate entirely with your team to resolve this.

Thank you deeply for your time and understanding. I kindly ask for this request to be reviewed within 24 hours, given the urgent commercial nature of this situation.

Kind regards,

Founder of Neo E-Bike