Urgent Request for Action Regarding Fake Store Hosted on Shopify

Retail & Point of Sale

Topic summary

A customer reports being scammed by rk-fashion.com, a fraudulent store hosted on Shopify. They received products completely different from what was ordered (Order ID: RK4823) and are requesting immediate action including investigation, site removal, and a full refund.

Key concerns raised:

  • Multiple complaints about this store exist on social media platforms, particularly Facebook
  • Customer threatens to escalate to consumer court if not resolved promptly
  • Questions Shopify’s responsibility for hosting unverified, fraudulent merchants

Broader pattern identified:
Another user confirms this is a widespread issue on Shopify, sharing their own experience with scam stores. They report that:

  • Fraudulent stores simply rebrand under new names when reported
  • Same products appear with identical photos and reviews (just different dates)
  • Shopify allegedly prioritizes protecting merchants and collecting commissions over customer protection
  • Reviews warning about scams are consistently deleted

The discussion highlights systemic concerns about Shopify’s verification processes and accountability for fraudulent merchants operating on its platform.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Dear Shopify Support Team,

I hope this message finds you well.

I am writing to bring to your attention a serious issue regarding a fraudulent store hosted on your platform, rk-fashion.com, which has been scamming people, myself included. I recently placed an order on this website and what I received was entirely different from what was promised. My order ID is RK4823.

As Shopify is hosting this website, I believe it holds responsibility for allowing such an illegal store to operate without proper verification. I kindly request that you take immediate action to investigate the issue, ban the website, and issue a full refund for my order. I have attached a screenshot of what I ordered versus what I received for your reference.

Additionally, there are several complaints on forums, especially on Facebook, about this store scamming customers. This reinforces the fact that the store is engaging in fraudulent activity, and swift action is needed to prevent further harm.

If this matter is not resolved promptly, I will be left with no choice but to escalate the issue to the consumer court.

I trust you will look into this matter urgently and provide me with a resolution.

Thank you for your attention.

Best regards,

Shubham Singh

1 Like
2

Hey @Shubham722 , sorry to hear. It’s a wide-spread cancer in Shopify, and all the company seems to be interested in is protecting the merchants and pocketing the commission they get from every sale.

I tried, I reported a store … only to see the store removed the product still does not respond to any of my previous inquiries

and today I found a new copy of the same store with a different name:
EARTH HUG . store
new one:

Norsha® Aura Hoodie norsha.com

both products use the very same pictures even the reviews are the same just with different dates …

I keep posting new Judge.me review since they always delete my once where I warn about the scam