Main issue: Multiple merchants report their Shopify stores being marked “inactive,” showing the error “Your account doesn’t have permission to view this page,” and being unable to access order/customer details. Verification has stalled for weeks; chat support can only advise waiting.
Recent developments:
One user (who signed up Dec 30) had the same disablement and submitted documents to Shopify’s legal team. After using the Legal Inquiry form, their account was approved.
The original poster resubmitted via the same Legal Inquiry form after initial inaction and then got their account restored on the second attempt.
Another user cannot get the Legal Inquiry form to respond (“nothing happens” when clicking). No solution provided in-thread for this link issue.
Status: Partial resolution. The Legal Inquiry form resubmission led to approvals for two users, but at least one user still faces access issues with the form itself.
Summarized with AI on December 22.
AI used: gpt-5.
My account remains unresolved and appears to be “inactive.” When attempting to access my store, the following message displays: “There’s a problem loading this page - Your account doesn’t have permission to view this page. Try using a different account or going back to the Stores List page.”
The day before the account was disabled, I think I made a sale and received payment via Shopify. I am deeply concerned that the customer who purchased jewelry from me might perceive this situation as suspicious since my account is locked, and the website is inaccessible. This uncertainty is causing me considerable distress.
I’ve promptly provided Shopify with all the necessary details for account verification. However, it’s been over two weeks without any resolution, and I’ve yet to receive a response from Shopify. Engaging with the Shopify help desk via chat has yielded the same response every time, instructing me to “Please wait for Shopify to verify your account.” This delay is problematic, especially if an item was sold, as I am unable to view the customer’s purchase details. There is a risk that the customer may feel I have misled them due to the disappearance of my website.
I’m in urgent need of assistance to restore my account. I’m extremely anxious to regain access to my shop. Any help would be much appreciated
Did shopify resolve your problem? It is the same for me as I just signed up around December 30th and my account got disabled the next day. I did not upload anything that infringe the copyright as all photos are taken by myself. I do not understand why my account got disabled. I’m already running my shop on another website and do have a legit instagram account for years to promote the business. I’ve submitted documents to the legal team last Friday as requested and they have yet to reply. Even after contacting the live chat associate, they also mentioned that they can’t do anything except to help coordinate with the internal team to get it expedited. There is nothing I can do except wait for their team to get back, which might take more days, weeks or even months.
Unfortunately, there’s still no resolution. I’ve attempted to chat with them, but they mentioned not having the authority to assist since they’re not part of the verifying Shopify team. I’ve been told to wait for a resolution. It’s been over two weeks now, and I’m beginning to lose hope.My hands are tied I don’t know what else I can do
