Urgent Request for Shopify Payments in Malaysia (Waited 8 long years)

Payments + Shipping & Fulfilment
1

Dear Shopify Team,

First off, thank you for building such an incredible platform that empowers businesses like mine to grow and succeed globally. Shopify has been instrumental in helping us reach customers worldwide, and features like Shopify Markets have opened up amazing opportunities for international growth.

However, I’m writing to address a critical concern on behalf of the Malaysian merchant community. Shopify Payments is still unavailable in Malaysia, and this creates significant challenges for us as we strive to reach our full potential as global sellers. I’ve been waiting since 2017 (8 years now), and while Shopify has mentioned that support would be coming “soon,” no timeline has been provided. This ongoing delay is affecting our ability to compete effectively.

Here are the main issues we face:

1. Cart Abandonment Due to Lack of Local Currencies:
International visitors to our stores often abandon their carts when they are unable to check out in their local currencies. This leads to higher cart abandonment rates and directly impacts our ability to convert international traffic into sales.

2. Dependence on Third-Party Payment Gateways:
Without Shopify Payments, we are forced to rely on third-party gateways that complicate operations, increase costs, and prevent us from fully utilizing Shopify Markets. This limitation affects our ability to provide a seamless and trustworthy shopping experience for international customers.

3. Missed Opportunities in a Thriving Market:
Malaysia is a rapidly growing e-commerce hub with a vibrant community of entrepreneurs. By enabling Shopify Payments here, Shopify would not only empower countless merchants to scale their businesses globally but also address a major pain point that could significantly improve conversion rates and customer satisfaction.

Shopify Payments is essential for enabling local currency transactions and creating a frictionless shopping experience. It would be a game-changer for Malaysian merchants, allowing us to build trust with international customers and maximize the potential of Shopify’s ecosystem.

On behalf of the Malaysian Shopify community, I kindly and urgently request that Shopify prioritize the inclusion of Shopify Payments in Malaysia. We are eager to fully leverage Shopify’s tools to grow our businesses and provide a better experience for our customers.

Thank you for considering this request. We deeply appreciate all the support Shopify provides to merchants worldwide and sincerely hope that Shopify Payments will soon be available in Malaysia.

Best regards,

Edmond

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@Kimi_2 or any shopify staff can reply? Really need to bring this attention to shopify team as i am a bit too desperate in getting shopify payments supported in Malaysia.

I have waited 8 years and i really hope my wish can come true

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Totally agree, Shopify been always saying coming soon to Malaysia but years has passed, yet there’s still no shopify payments available for merchant.

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HI @EdmondHong

I can understand why this has been a long-standing frustration for merchants in Malaysia. Shopify Payments unlocks several features that are difficult or impossible to replicate with third-party gateways, particularly around Shopify Markets and localized checkout experiences.

The lack of Shopify Payments can impact merchants in a few important ways:

  • Limited access to the full Shopify Markets experience, including optimized local currency checkout.
  • Greater reliance on third-party payment providers, which can add complexity, fees, and operational overhead.
  • Potentially lower conversion rates when international customers don’t see the most localized checkout experience.

Malaysia has a strong and growing e-commerce market, so, understandably, merchants would like to see it added to the list of supported Shopify Payments countries.

For now, the best course of action is to continue submitting feedback through the Shopify Community and directly to Shopify Support, as country expansion descisions are ulitimately made by Shopify based on regulatroy, banking and operational considerations. The more consistent feedback they receive from Malysian merchants the more visibility this request gets.