A user’s Shopify-managed domain expired despite auto-renew being enabled. They have a 40-day grace period to recover it but must contact Shopify Support to do so.
The Core Problem:
The Shopify Help Center Assistant chat is not successfully connecting the user to a Support Advisor
After requesting to chat with support, no replies or confirmation are received
A provided link is non-functional
The issue persists across different browsers
Current Status:
One community member reports the chat system “appears to be down for everyone”
The discussion remains unresolved with the domain recovery still pending
My domain expired despite being set on auto-renew. According to Shopify Help Center Assistant: ”If your Shopify-managed domain has expired despite being set on auto-renew, you have a 40-day grace period to contact Shopify Support to renew it. You cannot renew an expired domain without contacting support.” After being prompted if I want to chat with a Support Advisor, I don’t receive any replies or confirmation if I’m being connected to the Support Team. When I chat anything else, the conversation just restarts. I’ve tried on a different browser and I received this link, but nothing happens when I click it.
