Hi there @moonisali !
Thanks for letting us know about this and for sharing your support ticket number with us too, that’s great!
As we’re not able to provide account support publicly you will need to wait for an update from the team via your existing support contact.
No further action is required on your part as you’ll hear back from the team in question when they have any update to share.
I would advise against creating further contacts on this issue as this may only serve to impede our ability to support you.