Urgent – Store Termination Appeal Status Update

Shopify Discussion

Topic summary

A Shopify store (pvczey-nj.myshopify.com) was terminated due to suspected illegitimate commerce practices, which Shopify claims violates their Terms of Service. The store owner disputes this termination, noting:

Store Details:

  • 3 months old
  • Over 70 orders, all marked low risk
  • No chargebacks on record

Current Status:

  • Appeal submitted via Trust & Safety form (Ticket ID: 501905a1-0842-4fa2-843f-4c1e37838c02)
  • 3 days have passed with no response from Shopify
  • Owner is requesting immediate reinstatement

Another community member has offered to help if more details about the termination reason are provided. The discussion remains unresolved, awaiting Shopify’s response to the appeal.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hello Shopify Support Team,

I am writing about my store pvczey-nj.myshopify.com which was terminated . I promptly submitted an official appeal via the Trust & Safety form and received confirmation (Ticket ID 501905a1-0842-4fa2-843f-4c1e37838c02). It has now been 3 days without any response or update.

Please Reinstate this.

2

Could you please tell me the reason of termination so that I can provide you better solution.

Thanks

3

due to activity that is not, or that we suspect is not, a legitimate commerce practice. This type of activity damages consumer trust and is a violation of Shopify’s Terms of Service.
I receive this Email, as I have no chargeback and the store is also 3 months old. I have over 70 orders all are low risk.