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Topic summary
Store unexpectedly terminated for an alleged Acceptable Use Policy (AUP) violation before launch, despite only minimal testing (paid theme, supplier images). Documents were submitted, with an initial two-week silence.
Update: Store was eventually reactivated after document review; no reason provided for the delay. The original poster did not face a Shopify Payments hold after restoration.
Other merchants report similar issues: one had the store restored but Shopify Payments placed on hold with no follow-up from the verification team. Others have waited 10+ days after submitting documents without responses; one cannot access the store to issue refunds, leading to customer frustration.
A Shopify staff member states reviews can take over 10 business days and advises contacting Support early next week if no updates are received.
Open items: How to reclaim a purchased domain after termination remains unanswered. Concerns persist about repeat terminations if reopening a new store in the same niche. Overall status: mixed outcomes, with delays and payment holds still affecting some users.