@Nick137 Well i did get my store back by submitting the documents. But as soon as i logged in, i got a notification saying that my Shopify payments account is on hold and i need to contact support. I have contacted support multiple times but didn’t receive any email from the verification team. Did the same happen to you as well?
Topic summary
Store unexpectedly terminated for an alleged Acceptable Use Policy (AUP) violation before launch, despite only minimal testing (paid theme, supplier images). Documents were submitted, with an initial two-week silence.
Update: Store was eventually reactivated after document review; no reason provided for the delay. The original poster did not face a Shopify Payments hold after restoration.
Other merchants report similar issues: one had the store restored but Shopify Payments placed on hold with no follow-up from the verification team. Others have waited 10+ days after submitting documents without responses; one cannot access the store to issue refunds, leading to customer frustration.
A Shopify staff member states reviews can take over 10 business days and advises contacting Support early next week if no updates are received.
Open items: How to reclaim a purchased domain after termination remains unanswered. Concerns persist about repeat terminations if reopening a new store in the same niche. Overall status: mixed outcomes, with delays and payment holds still affecting some users.