URGENT TrustPilot widget not being removed on website

Store Design
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Topic summary

A user urgently needs to remove a TrustPilot review widget that remains visible on their website despite uninstalling the app.

Problem:

  • The TrustPilot widget persists on the site after app removal
  • User cannot locate where to remove the embedded code

Solutions Provided:

Two community members offered identical CSS-based solutions:

  1. Navigate to Online Store → Theme → Edit code
  2. Open the theme.liquid file
  3. Add custom CSS code before the </body> tag to hide the widget using display: none !important targeting the TrustPilot floating wrapper element

Status: The discussion appears to have accepted solutions marked, suggesting the CSS hiding method resolved the immediate visibility issue. This approach hides rather than fully removes the widget code from the theme files.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
1

Hi, need urgent help to remove the TrustPilot review widget on the website.

I have removed the app, however I can’t seem to find where to remove this permanently on the website.

URL: https://nationalpoolsupplies.com.au/

2

Hello @duart2023

You can add code by following these steps

  1. Go to Online Store → Theme → Edit code.

  2. Open your theme.liquid file

  3. Paste the below code before on theme.liquid

div#trustpilot-gtm-floating-wrapper { display: none !important; }

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your question answered? Mark it as an Accepted Solution.

3

Hey @duart2023

Follow these Steps:

  1. Go to Online Store

  2. Edit Code

  3. Find theme.liquid file

  4. Add the following code in the bottom of the file above tag

RESULT:

Moeed_0-1731300763902.png
Moeed_0-1731300763902.png1891×916 299 KB

If I managed to help you then, don’t forget to Like it and Mark it as Solution!

Best Regards,
Moeed