Can someone please share a contact number or any details i can use to reach the shopify billing team, i have an urgent issue with regards to GST being charged and billing discrepancy, i am trying but no response from any one from shopify. Thanks !!
Topic summary
Urgent billing concern about GST (Goods and Services Tax) charges; requester is seeking a direct contact number for Shopify’s billing team and reports no response so far. The core need is assistance resolving a perceived billing discrepancy.
Latest update: A Shopify support representative confirms the billing team is reachable only via email—no direct phone line is available. They advise using live support channels to escalate the issue and suggest replying to the most recent billing email for direct billing assistance.
Recommended actions:
- Sign in to the Shopify Help Center, search the issue, and use the “Contact support” button to access live support options.
- Reply to the latest billing email to engage the billing team.
Status: No resolution yet; the thread awaits more details from the requester or confirmation they contacted support. Key unanswered question: specifics of the GST discrepancy and any related billing documents.
Hi @Cozyat
Our billing support team is only available through email and there is no direct phone number to connect with them specifically. Have you reached out yet to our live support channels to have this situation escalated? If not, I will provide the steps for that below. You can also reply back to your most recent billing email as well for support from them.
Would you be willing to share some more details here about the issue you are experiencing? I’d be happy to look into the problem with you if I can.
To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.