How can we use AI on our Shopify website to improve customer service and technical support — specifically to help customers quickly find self-help information and troubleshooting answers in real time, without needing to contact us directly?
Topic summary
A user is exploring how to implement AI on their Shopify website to enhance customer service and technical support capabilities.
Primary Goal:
- Enable customers to quickly access self-help information and troubleshooting resources in real time
- Reduce the need for direct customer contact by providing automated assistance
Current Status:
This is an initial inquiry with no responses yet. The question remains open, seeking practical implementation strategies for AI-powered support tools on the Shopify platform.
1 Like
Great question! Shopify is working hard to integrate native solutions within their core software. I don’t have any information to pass on at the moment. Keep an eye on our changelog and upcoming Winter Editions.
For now take a look at our app store offering for chatbots
@Trispark at least for shopping-agents have you seen the knowledge base app? it can meet basic needs, and is FREE
https://help.shopify.com/en/manual/promoting-marketing/knowledge-base
https://apps.shopify.com/shopify-knowledge-base
There’s also a question about shopify-Inbox, though the answer is still wait and see and watch the changelog,etc