We sell gifts and clothing. The clothing is linked from another store using Collective.
What feedback do you want?
Request: We use Shopify Collective to sell clothing in our store. When these items are sold online, orders are automatically forwarded to the supplier for fulfillment - which works great. However, when Collective items are sold through Shopify POS, the order is not forwarded to the supplier, breaking the fulfillment workflow entirely.
We are requesting that Shopify Collective order routing be extended to support POS transactions, so that when a Collective item is sold in-store, the supplier is automatically notified and properly decrement the inventory.
@jessyonmain — I checked Twig’s public catalog. The current clothing products I sampled expose vendor = Colbert Clothing, so vendor is the cleanest branch key. On Basic, the safest no-app control is: Order created → channel is POS → any line-item vendor is Colbert Clothing → tag collective-pos-review and send a fixed internal email. This still will not create a native Collective supplier order or decrement supplier inventory; it is an exception/notification control. If you would like, I can set up the duplicate Flow and validate mixed-cart, multi-supplier and cancellation cases as a USD49 fixed proof. No live-theme changes or customer data needed.
This is a free public forum, not your lead-generation platform. People come here looking for help, not unsolicited quotes for your services. The repeated solicitation for paid services on posts where nobody asked for them is getting excessive. If you have helpful information, post it publicly. If someone requests your services, or requests a solution that goes beyond the scope of free help, there are avenues for that.
Hi Jessy! You’ve hit on one of the most frustrating limitations of native Shopify Collective workflows right now—POS sales completely bypass the automatic supplier routing and inventory decrementing that online sales enjoy.
We built SyncPlus (https://syncplus-app-production.up.railway.app) specifically to solve multi-channel and POS synchronization gaps like this. Our Managed Audit & Sync tier includes custom setup to bridge in-store Shopify POS events with external supplier fulfillment networks so you never get caught with broken workflows or oversold inventory again.
If you want us to audit your setup and get your POS and Collective items fully unified, you can check out our onboarding and managed setup directly here: https://syncplus-app-production.up.railway.app. Feel free to reach out if you have any questions about your specific boutique setup!
@jessyonmain, it seems like POS and online orders are being treated like two different worlds, so anything you do has to bridge that gap after the sale.
If you want a stopgap today, I’d look at a POS order tag or location rule that flags Collective items at checkout, then a simple automation that watches for those tags and creates the supplier notification and inventory adjustment you need.
That won’t be as clean as native routing, but it does keep in-store sales from disappearing into a dead end while you wait on Shopify.
If you’re asking for the product change itself, I’d push for the same routing logic online orders already use, just extended to POS line items so the supplier gets the order the moment it’s sold.
Worth separating the architecture here, because the answers are mixing two different problems.
Collective is built around the online order: a sale on your storefront routes to the supplier, their inventory decrements, everyone settles. POS never enters that loop - a counter sale is, from Collective’s point of view, invisible. So what you are seeing is not a bug or a setting you missed, it is the boundary of the product. Any fix lives on your side of that boundary, which is why kai_xing’s tag-and-automation route is the honest shape: catch the POS order, flag the Collective lines, reconcile with the supplier on your own schedule.
The other route is heavier but removes the seam: for the lines you sell in person regularly, stop linking them through Collective and own them in your catalog with your own stock. You lose the auto-routing, you gain one inventory number that POS and online both respect.
One caution on apps for this: the sync category mostly solves a different problem - keeping catalogs aligned between stores one merchant owns. I build one of those (StoreTwin), and I would not point it at your case: a Collective supplier relationship is not your second store, and an app that treats it like one will fight the routing you rely on. Whatever you install here should name Collective and POS specifically, or it is solving someone else’s problem on your store.
I think its a bad business decision. There are always going to be gaps in the updates. There will always be mistakes. you need to figure out how to run your business without this.
@jessyonmain I understand the issue. Shopify Collective works well for online orders, but the POS workflow doesn’t automatically trigger the supplier fulfillment. Ideally, POS sales should also route the order to the supplier and update inventory automatically. A workaround may be possible with Shopify Flow or a custom integration, depending on how the supplier’s Collective setup handles fulfillment.