Has anyone else come to the conclusion that Shopify and Apple are not compatible, but Shopify just won’t admit it??
We had Square before and never had even one glitch for three years. I’ve had Shopify since September (much better online platform and don’t won’t two separate systems)
I bought an Ipad from the recommended list, kept falling down, shopify then said they no longer recommend it, even though it was on the list. So I bought a new one.
Now the POS go, Socket or receipt printer take it in turns to detach themselves and play up.
I’ve had a tech chap in today who has gone through the trouble shooting from Shopify. His conclusion is it is the bluetooth from the Ipad causing the problem and I need to go Android.
I was told the Zebra barcode label printer I bought from Shopify would work with MAC. It doesn’t. There are no drivers for Mac and no CUPc either, so I had to buy an HP. Square printed barcodes from the till system, which they gave me for free and was much better looking than the shopify and had much better credit card rates.
I just want the ■■■■ system to work and be robust. My staff are not very techy and Im not always about.
This is Aaron from the Retail Team here at Shopify!
Thank you so much for sharing your feedback with the Shopify Community!
I would say that iPad’s are the most commonly used device for the Shopify POS app, but that isn’t to say that it doesn’t experience issues, and I appreciate your feedback on this particular topic.
To start things off, I would highly recommend reaching out to our Retail Team by visiting the Shopify Help Center to submit your feedback/recommendation so that we can forward it over to our development team. The recommendation here would be for the Shopify POS app to be supported amongst other devices outside of our list of compatible devices. However, we would also recommend contacting us regarding the issues that you are experiencing with the POS hardware, as it’s never an ideal situation of where you are experiencing frequent issues or disconnections of hardware.
I would also like to share that as we are constantly trying to find ways to improve the Shopify POS experience (as it is our merchants who are the end-users of our platform/app), we are looking to introduce more device compatibility through our partnership with Verifone. To learn more about this, you can refer to our Shopify partners with Verifone on POS hardware page.
I also understand how Bluetooth can be an extremely fidgety method of connection, and one way to tackle this is through our introduction of the new Shopify POS Hub. The Shopify POS Hub connects multiple USB devices to your POS device and eliminates bluetooth disconnections with stable USB wired connections.
Yes, I was using this on my iPad, but sometimes it showed errors. My client is currently using Zon Staff and Airo Barcode Generator. After discussing the issue with the app owners, they informed me that Shopify made major changes in Point of Sale version 11. A few days after updating, I got the resolution for my client.
Hi Aaron, I have spent a huge amount of time liaising with your support team. I don’t know what you mean by this:
The recommendation here would be for the Shopify POS app to be supported amongst other devices outside of our list of compatible devices.
My ipad is on the list. My original ipad was also on the list.
I sent in at least 10 requests for the hardware team to contact me when I was first looking to buy kit. I always got the reply that they would be in touch within 48 hours. No one ever contacted me.
Your online product is fabulous. However, so far, my experience of the POS is truly awful. And I have now spent over £2000 on apple tech I was told was compatible buy which in reality isnt.
I hear your frustration. I work with a number of brick-and-mortar and e-commerce stores, and to be fair, we don’t have that many issues. The most common issue is the Socket scanner disconnecting, but that is generally because the batteries need replacing. We also get the odd receipt printer that throws a wobbly.
I think the introduction of the Shopify POS Hub Point of Sale Hardware - Shopify POS Equipment & Hardware Store – Shopify Hardware Store goes some way to recognising that more stability is required for a POS system, and that wireless connections for a business-critical system are a risk some businesses do not want to take. Whilst it is another expense for you, it is a low-cost solution to get rid of those wireless problems, especially when a team isn’t tech-savvy enough to fix disconnected hardware while the business owner is out of the store.
We have been using iPad with shopify POS for 3+ years with socketscan s740D Scanner (super expensive) in 3 locations and TSP100III receipt printer + cash drawer. We had these issues too. Barcode scanner disconnecting, receipt printer disconnecting, wisepad disconnecting and iPad itself disconnecting from WiFi. Especially in peak time.
We were able to solve only the printer disconnection by hooking up to Ethernet and an iPad dock to connect to internet via ethernet. The app itself is pretty smooth on iPad compared to android.
We also bought the POS Hub and tested it out.
Socketscan s740 is not supported so we had to buy a zebra scanner.
TSP100III is not supported so we had to buy a new expensive TSP143IV Printer and connect via usb.
We connected the iPad to ethernet via POS hub.
Still wisepad is connected via Bluetooth.
So far things are stable but still we have issues with wisepad.
We were able to get by without much issues in the past by training our staff to do basic troubleshooting steps. Check internet, check shopify update, disconnect/reconnect devices.
We have also observed scanning via pos hub has slight delay than scanning with Socketscan s740.
I have never related so much with a post! Our POS experience had been nothing but absolutely ridiculousness for the last 2 years… we have two physical store locations, for a total of 4 register POS stations. Have the IPad, socket scanner, and startronics printer. Currently have to share one printer for two registers cause of the connectivity issues. Have two epson printers which absolutely don’t work because the connection issues.
socket mobile scanners die quickly, disconnect frequently, and can barely read barcodes and are horrible.
So all this time we have been complaining for a better system to allow for any other barcode scanners, and finally just got the POS HUB and a nice HID scanner which scans great, but now have another issue….not all barcodes are being recognized by the HID software and now at checkout it is making it almost impossible to ensure all products are getting scanned in correctly.
It seems like Shopify cannot figure out POS. We were on clover before and never had any issues and now it feels like we just keep wasting money on new unusable equipment, hoping for continuous software updates to fix basic problems…..
@AaronD I am curious to see if Shopify is trying to fix the POS Hub connectivity issues? I noticed several posts in the community about connection issues right after I got one for our store. I have had ours connected for a week and have at least one issue everyday with it disconnecting. I have everything setup exactly as it was intended also.
@JemimaW We have had Shopify for 5 years now and it has been a nightmare. Between connectivity issues to constant POS changes and now they are getting rid of the only way we were able to keep track of our incoming inventory by sunsetting Stocky! I guess the online platform is good but the POS side is definitely a work in progress and they have not gotten it right yet. Maybe someday!