Hi, I am trying to use one email account for two stores. I have read that this can be done, however when I try to add an email address to the second store I receive ‘This email is already taken’ error - have tried different browsers. Thanks for any help
Topic summary
Main issue: Attempt to use the same email address for two Shopify stores results in a “This email is already taken” error, even after trying different browsers.
Guidance: Support advises logging in first and creating additional stores from the account dashboard so one email can be associated with multiple stores. A screenshot of the “create a store” flow was provided, and a screenshot of the error was requested.
Current status: The user already has two live stores and wants both to share the same email to easily switch between them in the Shopify smartphone app. They uploaded an error screenshot and asked if it went through.
Outcome: No resolution yet. The open question is whether two already-live, separately created stores can be configured to share the same email/account, and what steps would enable that.
Media: Screenshots are central to understanding both the error and the suggested workflow.
Hey, @tpiggott
Happy to help. Just to confirm, do you mind sharing a screenshot the error you are receiving?
Also, its important to note that, if you want one email to be associated with multiple stores, you will wanted to be logged in first before you sign-up for a new free trial. That way, once you log in, you will have the option to create a store:
If there is anything else I can help you with, please let me know.
Hi Dirk, thank you for the prompt response. I have attached a screenshot as requested. Unfortunately, we (this is on behalf of a client) have already created two stores, both are live. We are hoping to utilise the smartphone app, and realise that we need to have the same email address for both stores in order to easily switch between both - that’s the aim here anyway! Is the anyway that this can be achieved with two already live sites? Thanks again for the help! Kind regards, Trevor
Did the screenshot upload?