Hi, in need of some help - for some strange reason when our customers checkout using Paypal we are losing the information they write in the text box in shopping cart??? i use the Artisan theme - we currently use this text box as a card msg to go along with our orders so any help in resolving this issue would be greatly appreciated
Hello @Mrfoxy !
You’ve mentioned that this occurs only when using PayPal - if they use other methods, the message from the text box does not get lost?
The issue could be related to the fact that the customer is redirected when they pay with PayPal, and so the message gets lost in that process. This is not something that we can control, as that is the way that that particular gateway works, - however this is worth mentioning to your theme developers to see if they can offer an alternative or a workaround here.
I mention the developers because your’s is a third party theme, which means our own support team cannot properly investigate this for you. I had a look at the listing in the Shopify Theme Store and I found that you can get in touch with them through their developer website here. They will be most equipped to look into it as they know their own theme code best.
Lastly, do tell me a little bit more about your business and why your customers need to include a message with their order - I might be able to find another alternative for you here in case you wanted to consider more options.
Hi Lana, thankyou so much for your quick reply.
Yes, it only seems to happen when using paypal???
i have messaged the theme developers as you suggested so hopefully they can rectify the issue…finger crossed.
We are an online florist in Melbourne and we use the text box as a way of including a card message to go along with customer orders. if you have any suggestions on a different way to include a text box or a better way of including a message with orders i would be happy to try alternatives.
Thanks for you help
Hello @Mrfoxy !
Thank you for your patience while I was out of office. Have you already looked into this with the developers, and if so, how did it go?
I had a look and I thought a good alternative would be a gift note app, so I have some options below:
This is quite a popular feature in general for florists to have, and I have recommended these apps to flower businesses in the past!