I think we maybe looking at different urls. To be more precise, can you share us the url where you are not seeing those badges.
Topic summary
Issue: The “sale” badge in the Kalles Shopify theme shows in the theme editor (Customize) but often doesn’t appear on the live site. Old (compare-at) and new prices are set.
Current observations:
- Badge visible on collection pages, but not consistently on product pages.
- Appears on a Mac (Safari), but not on multiple phones or an HP laptop (Chrome and Edge).
- One participant reported seeing it working across Android, iPhone, and HP laptop, suggesting a possible device/browser or cache issue.
Assets and context:
- Screenshots provided comparing Customize preview vs. live site.
- Store URL shared: https://kengaro.com/
Troubleshooting to date:
- Advised to update browsers and have others verify; issue persists for the reporter on several devices.
- Clarified same URL is being used; behavior differs by browser/device.
Next steps/decisions:
- A collaborator access request will be sent; access code requested to inspect theme code/back-end.
Status: Unresolved and under investigation. Key unknowns: cause of cross-browser inconsistency (e.g., theme settings, code conditions, caching).
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