Using the sale badge does not work on theme kalles

Topic summary

Issue: The “sale” badge in the Kalles Shopify theme shows in the theme editor (Customize) but often doesn’t appear on the live site. Old (compare-at) and new prices are set.

Current observations:

  • Badge visible on collection pages, but not consistently on product pages.
  • Appears on a Mac (Safari), but not on multiple phones or an HP laptop (Chrome and Edge).
  • One participant reported seeing it working across Android, iPhone, and HP laptop, suggesting a possible device/browser or cache issue.

Assets and context:

  • Screenshots provided comparing Customize preview vs. live site.
  • Store URL shared: https://kengaro.com/

Troubleshooting to date:

  • Advised to update browsers and have others verify; issue persists for the reporter on several devices.
  • Clarified same URL is being used; behavior differs by browser/device.

Next steps/decisions:

  • A collaborator access request will be sent; access code requested to inspect theme code/back-end.

Status: Unresolved and under investigation. Key unknowns: cause of cross-browser inconsistency (e.g., theme settings, code conditions, caching).

Summarized with AI on January 10. AI used: gpt-5.

Sure,

https://kengaro.com/
I just tried on macbook with safari browser and it appeared with this url, but the same url on hp laptop with chrome and Microsoft Edge browser it didnt show